Live chat platform:

Introduction to our live chat:
Thanks for surfing our web site and using our live chat platform:
You may have used our live chat which technically is in real time, on some occasions we cannot answer your questions at the point you ask them, this is basically because of the following reasons:
1. We are on the phone:
2. Eating or sleeping:
3. We are driving and sometimes utilise smart phone technology to keep things moving:
In effect global time zones may affect our live chat time, with America for example being 6 hours behind our time zone:
We apologise for the non-responses but we are a family run business as some times we cannot answer your questions.
You can however leave a ticket for us to answer, which we can respond to via email:
Hope this alleviates some of your concerns and we will respond within 12 hours of any emails: