General Terms & Conditions:

Welcome to www.blankfiringgrenade.com By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us.
Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website www.blankfiringgrenade.co.uk which is operated by s.w.a.t. training devices limited. Please read them carefully before placing your order and print a copy for future reference, an email confirmation will be sent to you by default once your order has been placed automatically.

Your Account:
You may register with us when purchasing items using this Website.
You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account.
You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure.
Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address).
You can access and update your details using the 'customer login' area of the Website.

Please ensure the details you provide us with on registration are correct, complete and up to date. Inform us immediately of any changes to those details (e.g. change of email or postal address).
You can access and update your details using the 'customer login' area of the Website.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion.
If we do cancel an order, it will be without charge to you, you will be notified of this by email.

Privacy and Communications:
When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details).
For details on how we use this information, please read our Privacy Statement.

To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Websites or facebook.
You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.

Our privacy policy does not encompass sites maintained by other companies, affiliate sites or those sites who re-direct to www.blankfiringgrenade.co.uk This also relates to sites you access or are re-directed to from www. www.blankfiringgreande.com or www.bfgx.eu

The contract between us:
When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card, paypal details are correct and you are the owner.

We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed.
The contract is finalised when the goods are delivered to you and the order is complete.
This does not reflect in any part of any delays or offers of compensation which may be forthcoming.
In some cases delays may occur beyond our control and any offers of compensation are dependant on stock and availabilities of good will items. In any event these issues will be dealt with in time.

Charge backs or fraudulent actions to obtain goods:
If we are in breach of our contract and are unable to satisfy you the customer by not supplying the goods as stated in your order, you are quiet within your rights to issue a charge back through your credit card provider. This will not apply if orders are delayed but you are quiet within your rights to cancel your order if it has not been shipped due to delays from our part.
Once the order has been despatched you must allow a reasonable amount of time to pass “normally 30 working days” to allow the delivery to commence.
The delivery may be delayed by the courier or postal service depending on which medium we employed. Some counties can create delays but customs intervention.
Once you have obtained your order we have satisfied our terms and conditions.
Initiating a charge back once you have received your detailed order is fraud, and we will take legal steps to either request the goods be returned at your cost, or take legal action which every country your are located in, we have dealers in all counties we deal with who will act on our behalf.
Holding payments from ransom rather than resolve any problems is unethical and fraudulent if we have completed the order as laid out in your purchase order “specific number” order which you made your payment against.


Age and sale Restrictions:
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

By law we cannot sell training grenades to under the age of 18. Proof of ID may be requested.
By placing an order with us it is confirmation that you are of legal age.
It is illegal to buy restricted products if you are under age or for someone else who is under age.
We will not sell any of our products to the general public and reserve the right not to sell without reason.

Specifications and design and images:

We have made every effort to display the colours, specifications, dimensions and descriptions.
Please note all images are for illustration purposes only of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice.

Content & Intellectual Property Rights:
www.blankfiringgrenade.co.uk + www.blankfiringgrenade.com + www.bfgx.eu its products and content is protected by national and international intellectual property laws. You are only allowed to use content found on this Website as expressly agreed by s.w.a.t. training devices limited. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.blankfiringgrenade.co.uk cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have up-to-date and complete virus-checking software to protect yourself.

You should also agree that no joint venture, partnership, employment or agency relationship exists between yourself and s.w.a.t. training devices limited. You will not express yourself as an employee, agent or representative of s.w.a.t. training devices limited and we are not liable for any representation, act or omission on your part.

Right to withdraw purchases within "cooling off" period:
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:

Sealed items where the seal has been broken, or if an item has been used or marked.
You will be liable for the cost of returning the item(s) to us and a administration charge of 20% of the order total.

Prices:
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates.
Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded.

Prices on ebay.com are set in U.S.D. and include shipping, the set price reflects the current exchange rates, as all ebay sales last 7 days the price may go up or down to reflect the current exchange rate.

Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website at any point and without notice.

Rbs worldpay & paypal has, the highest level of security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will do this via our secure merchant panel though Rbs worldpay or via paypal.

Dealers international:
All retailers global have the right to apply for a dealership in their respective counties or states.
We reserve the right to refuse any dealership without reason.

Our criteria for a dealer is very simple, that the retailer is a registered business and has a website, a bonus would be an online purchase platform:

The process for becoming a dealer of our products breaks down as follows.

1. Contact us by email to request a dealer pack, which includes our order form and dealer terms, which must be completed before we will consider your application.
2. Once we have considered your application we will contact you and raise an invoice.
3. Once this invoice is paid we will make arrangements for your order to be shipped.
4. Your company will be advised when the order is shipped and tracking data provided once funds have been cleared.
5. Payments can be made by PayPal or bankers draft or bacs or wire transfer, we do not accept any charges for bank transfers, but absorb any payments made by PayPal.
6. Our banking details are contained within our dealer pack.
7. If within the European community you may request that the order is v.a.t. exempt, we will only bill out v.a.t. exempt if your company provides a valid v.a.t. number.
8. The rest of the world are + vat
9. We will not accept any charges for customs charges from any company that is importing our products; this includes v.a.t., handling charges, penalties etc.
10. We do not guarantee that our products are allowed within your country or state, it would be advisable to get customs clearance or authorisation from your authorities to enable the importation of our products.
11. We do not accept any handling charges if parcels are returned due to customs or legality issues, but will levy are handling charge of 20% for the whole order value upon return.
12. One of our requirements for our dealers is that the registration form for our devices is completed at the point of sale and kept by the dealer for reference; this registration protects the dealer against issues relating to liability.
13. We only assign one dealer per country or state, once our dealer terms form is received we will assign that dealer to our web sites and our online selling module closed for that particular country. Any enquires or potential customers will then be redirected to the relevant dealer.
14. We reserve the right to terminate any dealer if the dealer stop stocking our products or fails to service a customer in the particular country.
15. Any dealer can use our data and web images to promote our products as long as they are dealing directly with us, failing this our copyright policy will be enforced forthwith.

Dealers united kingdom (U.K.)
All retailers within the United Kingdom have the right to apply for a dealership.
We reserve the right to refuse any dealership without reason.
Our criteria for a dealer is very simple, that the retailer is a registered business and has a website, a bonus would be an online purchase platform.

The process for becoming a dealer of our products breaks down as follows.

1. Contact us by email to request a dealer pack, which includes our order form and dealer terms, which must be completed before we will consider your application.
2. Once we have considered your application we will contact you and raise an invoice.
3. Once this invoice is paid we will make arrangements for your order to be shipped.
4. Your company will be advised when the order is shipped and tracking data provided once funds have been cleared.
5. Payments can be made by PayPal or bankers draft or bacs or wire transfer, we do not accept any charges for bank transfers, but absorb any payments made by PayPal.
6. Our banking details are contained within our dealer pack.
7. One of our requirements for our U.K. dealers is that the registration form for our devices is completed at the point of sale and RETURNED TO US for integration into our home office data base. This data is for product liability and responsibility.
8. If this registration system is not completed by the retailer we reserve the right to refuse future sales of our products as a breach of the requirements from our company.
9. We do not offer any exclusive rights to any retailer within the United Kingdom and will sell our products to end users directly as well as neighbouring retailers across the U.K.
10. Any dealer within the United Kingdom can use our data and web images to promote our products as long as they are dealing directly with us, failing this our copyright policy will be enforced forthwith.
11. We will not promote any United Kingdom based dealers of our products.

Home office system:
We operate a bespoke system which allows us to record who are our products are sold to, this is to keep our business within the new planned upcoming restrictions to do with blank firing devices.
All purchases you agree on purchase that terms and conditions as laid out in the “Legal requirements “
which can be found at www.blankfiringgrenade.com
This system records who purchased the device and records the serial number at the point of sale, coupled with this system is acceptance of liability and safety plus the transfer of the blank firing device is also a requirement and is the responsibility of the purchaser to advise us if the device is sold/lost or destroyed.
The basis of this agreement in our terms and conditions means you accept full responsibility as laid out in this section below:

Format:
Our system is designed to fit in with current u.k. laws, following these basic steps keeps you legal and law abiding and keeps you out of trouble with the authorities. This version v3-2014 supersedes all previous versions.
Upon purchase from us s.w.a.t. training devices limited to you the owner, accept the products are registered under your name.
This collation of information is to help us track sales and ownership of our products, if you do sell or transfer ownership of the v.t.g or bfgx you must let us know by filling out the simple form within our website, under the transfer section of the website, this then allows us to track your v.t.g. or bfgx.
Failing to add transfer details were appropriate will still make you responsible for the v.t.g. and bfgx in the event of any legal action as the ownership of the v.t.g. or bfgx falls onto you.
As all our V.T.G. products carry a serial number it allows tracking of ownership in the event of loss or theft and any warranty and service procedures.
The disclaimer provides a few basic liability criteria for both the buyer and seller.
Firstly it gives some basic health and safety guidelines, and defines good practice and safe keeping of all pyrotechnic products; it also adds pointers for correct usage of the v.t.g. or bfgx training devices:
This also allows the purchaser to advise us of were the v.t.g. or bfgx is to be used, and how it is to be used, after all the responsibility relies on the user not the seller or venue operator.

We fulfil our legal obligation by advising you prior to sale, and without lip service in writing, what is required by you, the new owner of a s.w.a.t. - v.t.g. or bfgx training device:
This then passes on the responsibility of your actions to avoid dangerous scenarios and illegal use.
s.w.a.t.-v.t.g.’s and bfgx’s are not toys and should be treated with the utmost respect.
Filling out an order, you sign by proxy to the fact that you understand what it is you’re purchasing and how to deploy safely.
It also takes the burden of us,retailers and any venue owners for your actions,as you accept responsibility for the use of the v.t.g. and bfgx training devices:
This concludes with a basic declaration and understanding of the path that must be followed on either disposal or transfer of the product. All instruction manuals can be found on our main site at www.blankfiringgrenade.com or our online shop at www.blankfiringgrenade.co.uk
We trust you will enjoy your device and use responsibly:

General Guidance:
No blank firing device should be purchased by (or attempted to be purchased by) anyone under the age of 18:
All purchasers of such devices must be able to prove their credibility by providing us with full usage data: We reserve the right not to supply products without reason:
No blank firing device will be used in a public area, and must on be used as defined in the usage data provided by the purchaser and will be deemed at either Airsoft or paintball or dedicated training venues.
No blank firing device should be used by anyone under the age of 18:
No blank firing device will be sold to anyone who is general public:

Storage & Transportation:
Never transport or carry these products in pockets:
Always store any products in their original package when not being used:
At all times keep away from high temperatures and away from direct sunlight:
At all times keep away from children and minors, old persons, and persons who are unaware of the application of the product:
Never leave loaded with a blank shell when not being used:
Never use or carry any pyrotechnic product in a public place:
Never use near a public place or use/carry in sight of a public place:

Blank Firing Grenades:
Only use approved blank rounds "NEVER ATTEMPT TO USE LIVE ROUNDS"
Never use any blank round over 9mm 0.325cal indoors:
Never modify the loading cap or manufacture a loading cap that could take a live round (THIS IS ILLEGAL):
Never use full 12g (12 gauge lead shotgun) rounds:
For the blank firing grenade, ensure you read and understand the operating instructions which come with each device before using the product: Full instructions and health and safety data is contained within the specific device instructions:

Smoke from our products:
When using our products, ensure that you have confirmed there are no players with a medical condition (such as asthma) in the vicinity who are likely to develop a problem breathing in under such conditions.
Never stay in a smoke-filled environment or prevent others from leaving a similar environment. Our products also produce sparks:
Disposal or transfer of pyrotechnics and ownership of your blank firing device:
The disposal of any pyrotechnics is the responsibility of the user:
This includes dud products, spent casings and brass tubes must be disposed of safely as not to create any environmental impact:
This would include shell casings from blank firing grenades or similar devices.
In the event of you selling your blank firing device, we would require you to advise us in writing on whom you sold your device to; this is a home office requirement and is good record keeping.This can be done either by email or through our website under the required transfer web pages.
Failure from your part to transfer ownership makes you liable for the device.

Rejected order process:
At any time and without reason we reserve the right to reject an order.
Nine times out of ten all orders will be processed immediately and without issue.
Upon receiving an order the process for acceptance is that we package and ship your order. We will reject your order firstly by email as an advisory – any monies that have been paid will be refunded, depending on the basis of the rejection may carry a handling charge.

Rejection in writing:

If no responses are received from our email, we will write to the buyer / customer / purchaser This is done within 7 days of the order being made. If no responses are received within 5 working days we will then reject the order and initiate another letter advising of the same.

Rejection in writing:

Upon rejecting the order we will again write in advising of the rejected order and advise at this point a 20% handling charge be levied and that a refund for the difference will be initiated. The reasons behind the 20% handling breaks down into categories, administration of the order which includes online costs.
Packing of the order which is a standard procedure upon receiving an order. Writing 2 letters and posting them, refunding the difference, which includes online costs.

Legality of use:

When we sell our devices we cannot guarantee that the application is suitable for use for any other reason other than for training purposes or game enhancements or effect.
Our devices are sold on the basis that the customer has correct legal rights to use our devices in whatever application is required within the above determination.
We cannot guarantee that the device can be used by the purchaser at any particular airsoft or paintball venue, this would be the decision of the site owner.
We however contact all insurance companies that offer civil liability cover for said venues, to get our products approved and added to the policies that cover such events.
The legality of use is the responsibility of the site owner, to ensure that our devices are added to their insurance policies and that a full safety and practical demonstration is provided before use commences.
This would apply worldwide as well as the United Kingdom and should be part of a site health and safety briefing.
If a site owner does not allow our devices it is not down to insurance or lack of hse paperwork or procedure on the part of s.w.a.t. traning devices limited, all data relating to our health and safety can be found within our websites www.blankfiringgrenade.com and www.blankfiringgrenade.co.uk

Payment:
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form or via the paypal express checkout portal or paypal e-cheque.

Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

We regret that we cannot accept cheques or cash as payment online. We can however accept cash, cards for our physical shop in person, identification must be provided when buying face to face.

Please note that we cannot guarantee the security of data when communicating with s.w.a.t. training devices limited by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Cheques:
s.w.a.t. training devices limited no longer accept cheques for payment.

Cancellations:
If you wish to cancel your order, please contact our head office on –by phone 0151-644 1611 or by email info@blankfiringgrenade.com. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge we cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.

Returns policy:
Once an order has been despatched the sale is complete, if you wish to return an item/s once shipped we will levy a 25% handling charge, this is to cover administration and handling costs incurred by us.
This handling charge in some cases may be waived and would be classed as good will on our part, this is determined by who the customer is and the destination of the delivery.
Please consult our returns policy section within this website.

Delivery:
All our United Kingdom deliveries are shipper via royal mail special delivery.
Once an order has been received and verified by way of our registration and declaration system, the items are then shipped for next day delivery. If an order is placed on a Friday it will be shipped on a Monday for Tuesday delivery before 1.00pm.
Deliveries can be delayed if your registration form has not been returned, this is a requirement within our terms of sale and trading.

All united kingdom deliveries are sent under the criteria as laid out above.
If you wish for tracking details through royal mail please indicate this within your order in the comments box which will appear upon finalising your order with us.

All our international deliveries are shipped with royal mail airsure:
Once an order has been received and verified by way of our registration and declaration system, the items are then shipped for delivery by royal mail airsure services.
If an order is placed on a Friday it will be shipped on a Monday.
If you wish for tracking details please indicate this within your order in the comments box which will appear upon finalising your order with us.
All deliveries are sent under the criteria as laid out above, we can provide you with the tracking details upon request when you place your order.
We cannot accept any responsibility for items shipped that get delayed by customs or border agencies.
It is your responsibility to check that you can import such devices legally to your country.
We cannot accept responsibility for delays also caused by closures or holiday periods.
If an item is returned due to non-conformity to your specific country and you require a refund, we will charge a 25% handling charge for refunds caused by rejections from customs or border agencies.

Dealers that want to arrange their own shipping collection can do so by prior arrangements.
If a dealer is arranging the collection of their order, we will require a paper receipt from the carrier.
Dealers using their own carrier accept responsibility in the event of loss or damage of the consignment, as well as any customs and handling charges or tax liabilities for their specific country.

Saturday a.m. deliveries:
Saturday a.m. deliveries are by special arrangement only and are charged as extra for shipping.
All Saturday required delivery orders must be placed no later than 12.00 am (12.00 hours) and the required registration documents must be returned at the point of order.
There is an additional charge for this service of £5.00 on top of the standard shipping rates, this is an extra within our online shop and must be paid prior to us shipping your order.
We accept no responsibility once the item is shipped that it arrives on the Saturday a.m. as this relies on the royal mail postal service. Tracking data can be supplied upon request.


Specific day delivery to UK addresses:
We regret that we are unable to offer specific dated delivery to locations within the UK highlands and Islands or any international deliveries within the E.U. or the United States of America.

Deliveries to addresses outside the UK:
These are made within 10 working days. Subject to customs inspections and delays.

We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Relations Department quoting the order reference contained in your Order Confirmation Email.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Orders for Delivery outside the United Kingdom:
The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.

Deliveries to the U.S.A:
Would be subject to the current laws, and any contingency must to carried out by the purchaser in some cases there are exemptions please contact us directly if you are concerned.
For international deliveries of 25 items or more, please contact our head office on 0151-644 1611
Customs Duties:
If you order items for delivery outside the United Kingdom they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties incurred on your own purchases. S.w.a.t. training devices limited have no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order through our Website you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. S.w.a.t. training devices limited cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

Items damaged in transit:
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items:

You have the right to return a faulty item within 28 days along with proof of purchase.

Incorrect Items:
If we have sent you an incorrect item, please notify our head office on 0151 –644 1611as soon as possible or within 28 days and return the incorrect item to us, and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before we send out the replacements, incorrect shipped items carriage will be paid by us for our error.

Costs:
Please return any incorrect item to our address, we will replace or refund you for the incorrect item upon receiving the returned goods.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Please note that should you choose to return items from overseas, the return of items may therefore be at the senders own expense.

Losses:
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

Events beyond our reasonable control.
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Warranty U.K. only:
We Being nice people we offer a warranty under the following conditions.
1. are offering this warranty for 2 years from date of purchase.
2. This covers, breakages from dropping or impacts which fracture the main casing.
3. Failure of the internals including the fuse timer.
4. Failure of the safety lever.
5. Failure of the safety lever scroll pin.
6. Failure of the o-ring (nternal).
7. Failure of the A jet (internal).
8. Cost price for the replacement of the loading cap and receiver.
9. Cost price for the replacement of the brass valve.
The warranty does not cover shipping, we expect the customer to pay shipping to us.
The warranty does not cover loss of items in the v.t.g. package or bfgx package
The warranty does not cover crossed threads or damage to the loading cap and receiver but can be replaced under the cost price offer.
Cost price, means we can offer repairs to the customer but offer a small charge for perishable parts such as the loading cap, the receiver the brass valve. We will not charge for fitting the cost parts.
Return of your v.t.g. will be paid by us the manufacturer if failure or damage occurs as per sections 1 to 7 if the items under 8 to 9 are required, we will charge standard postage or shipping rates.
Alterations to this Website and Terms and Conditions:
We reserve the right at any time to make changes to this Websites, these On-line Shopping Terms and Conditions, Privacy Statement, instructions, registration systems and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law or our systems could apply to orders which you have already made. If any of the terms and conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver:
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction:
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

After Sales Support:
Please contact our Customer Relations Department or technical department.

Tel: Monday to Saturday from 9.00am to 8.00pm (GMT) 0151-644 1611from within the UK

Tel:+44 (0) 151 644 1611 from outside the UK,

Fax: +44(0) 151 644 9501

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s.w.a.t. training devices limited –charlotte house-84 parkside road,bebington,wirral,merseyside,CH63 7NR

blankfiringgrenade.com and blankfiringgrenade.co.uk v.t.g. & BFGX are trading brand names of s.w.a.t. training devices limited

Registered in England : 08063163

Registered office: charlotte house-84 parkside road,bebington,wirral,merseyside,CH63 7NR

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